Your wish list

Manhattan have been working in the social housing and shared ownership sector for over 30 years and we have developed what we consider is a comprehensive 'wish list' for RSLs:

• a dedicated service level agreement outlining lead times, call off deadlines, remedial lead times, etc.
• one named Manhattan point of contact;
• complete deliveries with no parts missing;
• pre-contract meetings before projects, even with supply-only projects;
• joint site surveys by Manhattan and the RSL;
• basic installation training for RSL's fitters.

Fulfilment of a range of requirements:

Kitchens for refurbishment:

• accurate surveying of properties;
• tenants' choices of doors, handles and worktops;
• accurate programming of deliveries, to dovetail with?other trades;
• rapid refurbishment and handover of the kitchen;
• training for clients' nominated fitters.

Kitchens for the rental market:

• supply only or supply and fit [therefore training for clients' nominated fitters];
• meeting storage capacity requirements;
• allow for cooker and appliance spaces;
• sturdy and fairly deep, single bowl sinks.

Kitchens for the shared ownership market:

• as for the rental market plus:
• inset hobs and built-under single ovens, with extractor hood;
• option to upgrade to 1.5 bowl sinks

For all kitchens:

• continued door availability for replacements within a reasonable period;
• sturdy, deep bowls, with a high neck tap to an agreed specification;
• quarter turn lever taps preferably with ceramic washers.

For special needs kitchens:

• meeting special needs requirements;
• adequate storage capacity;
• also catering for non-disabled occupants.

If you have something to add to this list, we'd love to hear it. E-mail us and we'll see if we can help.

Published: Issue 1

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