Customer Care

Manhattan kitchen furniture is guaranteed for a full two years from the date of legal completion.

We understand the importance of providing ongoing, high standards of service long after the kitchen has been fitted. Manhattan has a dedicated customer-care team who are both office and field-based and who can help resolve problems efficiently and courteously.

All customer-care requests are logged on a dedicated database the day they are reported. We then follow a process that ensures that issues are efficiently dealt with. Depending on complexity, we aim to resolve any issues within 14 working days. During this period we will keep all parties up to speed with the job's status. We recognise that people lead busy lives and wherever possible, will book appointments at their convenience. Your clients will also be advised in advance, of the scope of work and a length of time for the appointment.

On the allocated appointment date, a Manhattan Accredited Service Fitter will undertake the work, ensuring that the property is left clean and tidy afterwards. When the work is completed, your clients will be asked to complete a satisfaction certificate that asks for feedback on the work and the attitude and approach of the fitter.

With only 50 or so projects open on our national customer care database at any time, we are able to respond speedily and effectively to every issue.

Contact the Customer Care Team on 01903 524331 or email them at customer.relations@manhattan.co.uk.

How to Care for your Manhattan Kitchen

To find out more about how to care for your Manhattan Kitchen click here.

Guarantee

To find out more about your Guarantee click here.

Kitchen Registration

To register your kitchen and activate the guarantee click here.

Download the Customer Care Policy

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